Return and Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note we do not accept returns or offer replacements in situations where box damage has occurred during transit.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds on returned items (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

Refund restocking/cancellation fee
There is a 10% restocking/cancellation fee when you cancel an order with us, this applies to both in stock orders and pre-orders. This amount is automatically deducted from your refund due by our payment processor and is based upon the total sale of your item including postage. This means you will not receive back the same amount paid when you purchased the item.

Refunds due after 180 days of pre-order placed
In the circumstances that you cancel a pre-order with us after 180 days of your order being placed we will no longer be able to provide your refund due back to your original payment method. Instead a credit voucher will be created for the refund amount due (minus 10% restocking/cancellation fee) which you will be able to use on a future purchase from our store.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nendoworld.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@nendoworld.com and await further instruction for where to send your item to.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email us at support@nendoworld.com providing your order number, your name and address and your reason why you would like to return the product. Depending on your country location we will provide you with instructions on where to send your returned goods as we have multiple warehouse locations around to world that may be closer to your location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and so insurance will be necessary if your item becomes lost in transit.

International Orders – Import Duties, Taxes, Fees and Returned Parcels

For international orders, the customer is responsible for all applicable import duties, customs charges, tariffs, VAT, taxes, brokerage fees, handling fees and any other charges imposed in connection with the importation and delivery of the order into the destination country. Depending on the destination country and its customs requirements, we may be required to collect applicable import duties, taxes or other charges from the customer before the parcel can be submitted to or cleared by the destination country’s customs authority. Where this applies, we will contact the customer and provide instructions for payment of the applicable charges before the parcel is processed for importation.

It is the customer’s responsibility to monitor the tracking of their parcel after it enters their country and to ensure that all applicable importation, customs, tax and delivery charges are paid within the required timeframe. Where we have contacted the customer to collect import duties, taxes or other charges before the parcel can be processed for importation, it is the customer’s responsibility to make the required payment within the timeframe specified by us.

If an international parcel is returned to us because the customer has refused or failed to pay applicable import duties, VAT, customs charges, tariffs, taxes, brokerage fees, handling fees or other charges required for delivery or importation, the customer must contact our support team within 180 days from the date the parcel is recorded as returned by the postal or delivery service in the customer’s country.

If the customer does not contact our support team within this 180-day period, the returned item may be treated as abandoned and may be resold by us, to the extent permitted by applicable law.

Where the customer does not contact us within the applicable 180-day period, no refund will be processed for the original order, to the extent permitted by applicable law. This is due to the costs and losses incurred by us in connection with the original shipment, return shipping, customs administration, warehouse handling, storage, administration and customer support.

The 180-day period referred to in this section begins from the date the parcel is recorded as returned by the relevant postal or delivery service in the customer’s country and is separate from any other cancellation or refund periods stated elsewhere in this policy.

Nothing in this section is intended to exclude or restrict any statutory consumer rights or remedies that cannot lawfully be excluded or restricted.

Import Duty and Tax Payment Requests Before Shipment

In certain circumstances, we may be required to collect import duties, taxes, tariffs, customs charges or other applicable fees from the customer before an order can be shipped. Where payment of these charges is required before shipment, we will issue a payment request to the customer, which may be provided via PayPal invoice or another approved payment method.

Once the payment request has been issued, the customer will have 14 days to complete payment of the requested import duties, taxes or applicable charges. Reminder notifications may be sent periodically during this period to assist the customer in completing payment.

From the date the payment request is issued, the order status may be changed to “Private Warehouse”. This indicates that the item has been allocated to the customer but cannot be shipped until the required import duty, tax or customs-related payment has been received. The customer is responsible for completing payment within the 14-day payment period.

If payment has not been received within 14 days from the date the payment request was issued, the item will remain held in the customer’s Private Warehouse for a maximum period of 180 days from the date the payment request was issued.

During this Private Warehouse holding period, the customer may contact us and complete the outstanding payment required for shipment. However, the customer remains responsible for ensuring that all required payments are made within the applicable timeframe.

If the customer does not complete payment or contact our support team within the 180-day Private Warehouse holding period, the item will be considered abandoned, to the extent permitted by applicable law. The item may then be removed from the customer’s Private Warehouse allocation and resold by us.

Any proceeds from the resale of the item will be used to recover costs and losses associated with the order, including but not limited to restocking costs, private warehouse storage fees, applicable payment transaction fees, administration costs, handling costs and any other expenses incurred by us in relation to holding and processing the item.

Where an item is considered abandoned under this section and subsequently resold, no refund or compensation will be issued to the customer, to the extent permitted by applicable law.

Items lost within postal service

Sometimes the postal service may lose a parcel, that is why Nendoworld send all items tracked and insured so we are not only able to ensure a better service to you but also should a loss occur we are able to either reimburse you for the lost item or send a replacement. Please be aware of the below conditions that must be abided to before we are able to reimburse a lost item or offer a replacement.

If this many days has passed since your order was expected to be delivered please contact our support team providing your name, order number and tracking number and we will be sure to assist you.